Hereford Cathedral is recruiting a Visitor Engagement Assistant to join its Visitor Engagement Team on a 12-month fixed-term contract funded by the Cathedral Sustainability Fund. This varied, people-focused role will support the cathedral’s ministry of welcome and help provide an excellent, inclusive experience for visitors, pilgrims, volunteers and group organisers.

Working closely with the Visitor Engagement Manager, you will welcome visitors, support the Box Office Desk, assist with ticket sales and bookings, coordinate group visits and visitor activities, and help keep visitor areas and information well presented. You will also support volunteers on duty, including Guides, Museum Volunteers and Welcomer Volunteers, through rotas, communication and day-to-day guidance.

The post is 19.5 hours per week on an alternate-week pattern: 9:45 –16:45 Wednesday, Thursday and Saturday one week, then 9:45 –16:45 Tuesday, Wednesday and Thursday the next. Occasional evening or weekend work may be required, with time off in lieu for agreed overtime.

Salary is £23,427 (FTE), with an 8% employer pension contribution. Benefits include 33 days’ holiday inclusive of bank holidays (FTE), an Employee Assistance Programme, free parking subject to availability, staff discounts, a historic working environment, supportive colleagues and CPD opportunities.

We are looking for someone with customer service, visitor-facing or hospitality experience, excellent communication and organisational skills, confidence using Microsoft Office, accuracy, reliability and a commitment to the cathedral’s values of love, grace, integrity and service. Volunteer, heritage, cultural or booking-system experience would be an advantage.

Appointment is subject to a six-month probation period, two satisfactory references, proof of right to work in the UK and a satisfactory standard DBS check. Hereford Cathedral is an Equal Opportunities employer.

Visitor Engagement Assistant Job Pack (pdf)

Application Form (word)

Equal Opportunities Form (word)

Please return your application forms by the closing date to: HR Department, 5 College Cloisters, Cathedral Close, Hereford, HR1 2NG or via email to: [email protected]   

The closing date for applications is 23 July 2026 at midday, interviews will be held on 18 August 2026.